SYSTEM REQUEST Example

Pine Valley Furniture
SYSTEM SERVICE REQUEST

REQUESTED BY: Juanita Lopez Date: November 1, 2001
DEPARTMENT: Purchasing, Manufacturing Support
LOCATION: Headquarters, 1-322
CONTACT: Tel: 4-3267 FAX: 4-3270 e-mail: jlopez@hotmail.com
TYPE OF REQUEST URGENCY
[ X ] New System [ ] Immediate – Operations are impaired or opportunity lost
[ ] Systems Enhancement [ ] Problems exist, but can be worked around
[ ] System Error Correction [ X ] Business losses can be tolerated until new system installed
PROBLEM STATEMENT
Sales growth at PVF has caused greater volume of work for the manufacturing support unit within Purchasing. Further, more concentration on customer service has reduced manufacturing lead times, which puts more pressure on purchasing activities. In addition, cost-cutting measures force Purchasing to be more aggressive in negotiating terms with vendors, improving delivery times, and lowering our investments in inventory. The current modest systems support for manufacturing purchasing is not responsive to these new business conditions. Data are not available, information cannot be summarized, supplier orders cannot be adequately tracked and commodity buying is not well supported. PVF is spending too much on raw materials and not being responsive to manufacturing needs.
SERVICE REQUEST
I request a thorough analysis of our current operations with the intent to design and build a completely new information system. This system should handle all purchasing transactions, support display and reporting of critical purchasing data, and assist purchasing agents in commodity buying.
IS LIAISON Chris Martin (Tel. 4-6204 FAX: 4-6200 e-mail: cmartin@hotmail.com
SPONSOR: Sal Divario, Director, Purchasing
--------------------------------------------- TO BE COMPLETED BY SYSTEMS PRIORITY BOARD -----------------------------------------------
[ ] Request approved Assigned to ______________________________________
[ ] Recommend revision Start date _______________________________________
[ ] Suggest user development
[ ] Reject for reason: _________________________________________________________________
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